Refund Policy
Last Updated: [Date]
At Racer Factory, we value our customers and strive to provide high-quality racing and sportswear. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds & Returns
We accept returns and refunds under the following conditions:
- The item must be unused, unworn, and in its original condition with tags attached.
- The return request must be made within 7 days of receiving the product.
- Custom-made or personalized items are non-refundable unless there is a manufacturing defect.
- Clearance or sale items cannot be refunded unless faulty.
2. Return & Refund Process
- Step 1: Contact us at info@racersfactory.com within 7 days of receiving your order with your order number and reason for return.
- Step 2: Our team will review your request and provide return instructions.
- Step 3: Ship the item back to us at your own cost. We recommend using a trackable shipping service.
- Step 4: Once received and inspected, we will process your refund within 5-7 business days.
3. Refund Method
- Refunds will be issued via the original payment method.
- If the payment was made via bank transfer, we may require additional details to process the refund.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective product received).
4. Exchanges
- We offer exchanges for defective or damaged items.
- If you need a different size or product, you must return the original item and place a new order.
5. Non-Refundable Items
- Custom-made or personalized products.
- Used, damaged, or altered products.
- Clearance or sale items.
6. Contact Us
If you have any questions regarding our refund policy, feel free to reach out:
📍 Address: Sialkot – 51310, Pakistan
📞 Cell: +92-327-9577668
📧 Email: info@racersfactory.com | sales@racersfactory.com
Thank you for choosing Racer Factory!