Shipping Policy
Last Updated: [Date]
At Racer Factory, we are committed to delivering your orders quickly and efficiently. Below are the details of our shipping process:
1. Processing Time
- All standard orders are processed within 2-5 business days.
- Custom or personalized orders may take 7-14 business days for production before shipping.
- Orders are not processed or shipped on weekends or public holidays.
2. Shipping Methods & Delivery Time
We offer multiple shipping options based on your location:
- Standard Shipping: Estimated delivery in 7-14 business days.
- Express Shipping: Estimated delivery in 3-7 business days (extra charges apply).
- International Shipping: Delivery time varies by country and customs clearance.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Free shipping may be available on select orders or promotions.
- Customers are responsible for any customs duties or import taxes imposed by their country.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our shipping partner’s website.
5. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please contact us.
- Racer Factory is not responsible for delays due to customs, weather conditions, or unforeseen courier issues.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
- We may request photos as proof and will arrange for a replacement or refund.
7. Returns Due to Unclaimed Packages
- If an order is returned to us due to an incorrect address or unclaimed package, reshipping fees may apply.
8. Contact Us
If you have any questions regarding our shipping policy, please reach out:
📍 Address: Sialkot – 51310, Pakistan
📞 Cell: +92-327-9577668
📧 Email: info@racersfactory.com | sales@racersfactory.com
Thank you for choosing Racer Factory!